Okta: Request an Okta Password or MFA Reset for Hourly Production or Factory Employees

https://at.marmon.com/departments/it/guides/wiki/okta_request_an_okta_password_or_mfa_reset_for_hourly_production_or_factory_employees

This article is designed to help company HR partners or managers of hourly employees restore access to their employees’ Okta accounts. HR partners or Managers can submit a form to request either an Okta password or Multi-Factor Authentication (MFA) reset on behalf of their employees. 

If your employee cannot sign in to Okta because they forgot their password, their password expired, or they are having issues receiving or using MFA codes, this article will walk through the steps necessary to restore access and help you get them back into their account quickly.

Before You Begin

• Please use the form for one person at a time and for one type of request. If you need to help more than one employee, or need both types of resets, please submit a new form for each request.
• If you are the employee’s manager as listed in MPower, your request will be automatically approved and processed immediately.
• If you are not the listed manager (for example, a local HR partner or another internal leader), your request must be reviewed and approved by Corporate IT before it is processed.
• If the employee has a company-issued email address, they should contact their local IT team directly instead of using the form.

Step-by-Step: Submitting the Request

1. Access the Form
   Open the Hourly Employee Okta Password or MFA Reset form.

2. Select the Employee from the list
   In the “Requested For” field, start typing the name of the hourly employee who needs help and select them from the list.

3. Select the Type of Reset Needed

   • Choose Forgotten/Expired Password if any of the following conditions are true:

     • The employee forgot their Okta password, or
     • The employee receives an unable to sign in error similar to the following:
       

   • Choose MFA Reset if any of the following conditions are true:

     • The employee recently received a new device, or
     • The employee receives an error about an invalid MFA code similar to the following:
       
   • If you select “Other”, include detailed information about the situation so IT can determine the best next steps.
     
     

4. Submit the Request
   Review your entries, then submit the form.

5. Approval & Processing

   • If you’re the manager of the employee as listed in MPower, the request will be automatically approved and processed.
     • You’ll receive an email confirmation when the request is complete.
     • For password resets, the email will include the temporary password.
   • If you're not the manager as listed in MPower, Corporate IT will review and approve or deny the request before processing. You’ll be notified once it’s complete or if additional information is required.

After Submission

Once completed, the person who submitted the request will receive either email confirmation of the password or MFA reset, or will receive a follow-up email from Corporate IT with further instructions. If you're the Manager as listed in MPower, you will receive this information almost immediately and your employee will regain access to their Okta account where they will be able to login using the temporary password or complete MFA setup as instructed. This process helps ensure secure and timely access restoration for hourly employees.